bobu88 Privacy Policy

bobu88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers with, or interacts with the bobu88 online casino and sports betting platform at bobu88.vip. This Privacy Policy explains in clear and transparent terms what personal information we collect from players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — how that information is used, with whom it may be shared, and the steps we take to keep it secure.

This Privacy Policy applies to all personal data collected through the bobu88 website, mobile-optimised platform, customer support channels, promotional communications, and any other interaction you have with bobu88. By creating a bobu88 account or continuing to use the platform after this policy has been published, you acknowledge that you have read and understood how your personal data is processed as described herein.

This Privacy Policy should be read alongside the bobu88 Terms & Conditions, which govern the overall relationship between you and bobu88. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy takes precedence.

bobu88 collects personal data in two broad categories: data you provide to us directly, and data that is collected automatically when you use the platform. The following table provides a comprehensive overview of the categories of personal data we collect and their purpose:

bobu88 collects only the minimum amount of personal data necessary for the stated purposes. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or health data, unless such data is voluntarily provided by you in the context of a responsible gaming or self-exclusion request.

bobu88 collects personal data through the following channels and mechanisms:

• Direct Submission: Data you provide when completing the account registration form, submitting KYC documents, making a deposit or withdrawal request, completing a responsible gaming self-assessment, or contacting our support team via live chat or email.
• Automated Collection: Technical and usage data collected automatically by our platform systems as you navigate the bobu88 website, including through cookies, web beacons, pixel tags, and server log files. See Section 7 for full details on cookies and tracking technologies.
• Payment Processors: Transaction confirmation data received from mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners when you make deposits or withdrawals. bobu88 receives confirmation of transaction status but does not store full payment credentials on its own servers.
• Game Providers: Game session data (game ID, round ID, bet amount, outcome) transmitted by third-party Game Providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to support platform operation, dispute resolution, and responsible gaming monitoring.
• Verification Partners: Identity confirmation data received from third-party KYC verification service providers where bobu88 uses automated document checking tools to expedite the verification process.
• Publicly Available Sources: In limited circumstances relating to fraud prevention or due diligence, bobu88 may consult publicly available databases or records to verify information you have provided.

bobu88 uses the personal data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent or notifying you of the new purpose:

• Account Management: Creating, maintaining, and administering your bobu88 player account, including processing deposits and withdrawals, applying bonuses, and managing your account settings and preferences.
• Identity Verification: Conducting KYC checks to confirm your identity, verify your age (18+ requirement), and confirm that you are not a politically exposed person or subject to sanctions applicable in our operating jurisdictions.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in the bobu88 Terms & Conditions.
• Legal Compliance: Meeting anti-money-laundering (AML), counter-terrorism-financing (CTF), and other regulatory obligations applicable to our platform operations, including maintaining transaction records for the periods required by applicable law.
• Responsible Gaming: Monitoring gaming patterns to identify potential signs of problem gambling behaviour, administering self-exclusion requests and responsible gaming limits, and contacting Players where we have genuine concerns about their wellbeing.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and improving the quality and efficiency of our support services.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve platform functionality, game selection, performance, and user experience.
• Marketing Communications: Where you have opted in to receive promotional communications, sending you information about bonuses, promotions, new game launches, and seasonal offers relevant to players in Bangladesh. You may withdraw your marketing consent at any time by contacting support or updating your account notification preferences.

bobu88 processes your personal data on the following legal bases, each of which applies to the specific purposes described in Section 4:

• Performance of a Contract: Processing necessary to create and manage your player account, process financial transactions, apply bonuses, and deliver the gaming services you have contracted for when registering with bobu88.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including AML/CTF regulations, age verification obligations, and tax record-keeping requirements.
• Legitimate Interests: Processing carried out for bobu88's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and internal analytics — provided that such interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your explicit, freely given, informed consent — specifically for marketing communications. You have the right to withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

bobu88 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Game Providers: Third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) receive session-level gaming data necessary to operate the games you play. These providers are contractually prohibited from using your data for any purpose other than delivering the game service.
• Payment Partners: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners receive the minimum transaction data necessary to process your deposit or withdrawal request.
• KYC & Fraud Prevention Providers: Third-party identity verification and fraud screening services receive the document and identity data needed to complete verification checks. These providers operate under strict contractual and confidentiality obligations.
• IT & Hosting Providers: Infrastructure and cloud service providers who host the bobu88 platform and data systems. These providers act as data processors on our behalf and are bound by data processing agreements.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory demand, bobu88 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. bobu88 will challenge any disclosure request it considers disproportionate or unlawful.
• Professional Advisers: Lawyers, auditors, accountants, and insurers who provide professional services to bobu88, subject to professional confidentiality obligations.

In all cases where personal data is shared with third parties, bobu88 requires those parties to handle the data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

bobu88 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to ensure the platform functions correctly, to improve your experience, and to gather analytics that help us understand how Players use the site. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without rendering the platform inoperable.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and lobby layout choices, so that you do not need to re-configure them on each visit.
• Analytics Cookies: Collect anonymised data about how Players navigate the platform — including pages visited, time on site, and game categories accessed — to help bobu88 improve platform structure and content.
• Performance Cookies: Monitor platform load times, error rates, and server response performance so that our technical teams can identify and address issues promptly.

bobu88 does not use third-party advertising or retargeting cookies that track your activity across other websites for the purpose of serving targeted advertisements outside of the bobu88 platform.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the bobu88 platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

bobu88 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account Data & KYC Documents: Retained for the duration of your account and for a minimum of 5 years following account closure, to comply with AML/CTF record-keeping obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with applicable financial record-keeping requirements.
• Gaming History: Retained for a minimum of 3 years to support dispute resolution and responsible gaming monitoring obligations.
• Customer Support Communications: Retained for a minimum of 2 years from the date of the last communication, or longer if the communication is relevant to an ongoing dispute or legal matter.
• Marketing Consent Records: Retained for the duration of your marketing opt-in and for 1 year following any opt-out, to evidence compliance with consent requirements.
• Technical / Log Data: Typically retained for 12 months for security monitoring and performance purposes.

Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, bobu88 will securely delete or anonymise that data in a manner that prevents reconstruction of the original personal information.

bobu88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the bobu88 platform is encrypted using TLS 1.2 or higher, ensuring that information cannot be intercepted during transit.
• Access Controls: Access to personal data held in bobu88 systems is restricted to authorised personnel who have a legitimate need to access it for the performance of their job functions. All staff with data access receive regular data protection training.
• Password Hashing: Player account passwords are stored using industry-standard one-way hashing algorithms. bobu88 staff cannot retrieve or read your plaintext password at any time.
• Intrusion Detection: bobu88 employs automated systems to monitor platform traffic for suspicious patterns, potential intrusion attempts, and anomalous account activity.
• Regular Security Reviews: Our platform infrastructure undergoes periodic security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, bobu88 will take prompt steps to contain the breach, assess its impact, and notify affected individuals in accordance with applicable notification obligations.

As a data subject whose personal information is processed by bobu88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with a clear description of your request and the information needed to verify your identity:

• Right of Access: You have the right to request a copy of the personal data that bobu88 holds about you, together with information about how it is being used. We will respond to verified access requests within 30 days.
• Right to Rectification: You have the right to request correction of any personal data we hold about you that is inaccurate, incomplete, or out of date. For straightforward corrections (such as updating your email address), you may also do this directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations; we cannot delete data that we are required by law to retain.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, and to request that we transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where bobu88 relies on legitimate interests as the legal basis for processing. bobu88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

bobu88 will acknowledge receipt of all data rights requests within 5 business days and will endeavour to respond substantively within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

The bobu88 platform is strictly intended for adults aged 18 years and above. bobu88 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under the age of 18 has provided us with personal data or has registered an account, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that your child may have provided personal data to bobu88, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We take the protection of minors from gambling-related harm very seriously and cooperate fully with parents and guardians on such matters.

bobu88 employs age verification procedures at the point of registration and as part of the ongoing KYC process to prevent access by minors. Players who are found to be under the age of 18 will have their accounts immediately suspended and any deposits returned, with winnings forfeited.

The bobu88 platform may, from time to time, contain references to third-party game providers or payment partners within the platform interface. While bobu88 carefully selects its third-party partners, we do not control the privacy practices of these external parties and this Privacy Policy does not extend to their own data collection activities.

If you interact directly with a third-party service — for example, by accessing your bKash or Nagad mobile wallet to complete a deposit — that interaction is governed by the privacy policy of the respective third party. bobu88 encourages you to review the privacy policies of any third-party services you use in connection with your bobu88 account.

bobu88 is not responsible for the content, privacy practices, or security of any third-party platforms or services, and accepts no liability for any data breach, loss, or misuse that occurs outside of the bobu88 platform environment.

bobu88 operates primarily to serve players in Bangladesh. However, some of the third-party service providers we use — including Game Providers, KYC verification partners, and cloud infrastructure providers — may process personal data in jurisdictions outside of Bangladesh. In such cases, bobu88 takes steps to ensure that adequate data protection safeguards are in place before any transfer occurs.

Safeguards used by bobu88 for international data transfers include:

• Contractual clauses in data processing agreements with third-party providers that require them to apply data protection standards equivalent to those described in this Privacy Policy.
• Restricting transfers to providers whose processing locations maintain recognised data protection frameworks or certifications.
• Conducting due diligence assessments of third-party providers' data security practices prior to engagement.

If you have questions about the specific safeguards applied to any international transfer of your personal data, you may contact us at [email protected] and we will provide relevant information to the extent permitted by applicable law and our contractual confidentiality obligations.

bobu88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law or regulation, or improvements to our platform and services. All updates will be published on this page with a revised "Last Updated" date at the top of the document.

Where we make material changes to this Privacy Policy — for example, changes that significantly affect how we use your personal data or that introduce new categories of data collection — we will make reasonable efforts to notify registered Players via a platform notification or by email to the address associated with their account, prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically so that you remain informed about how bobu88 collects and uses your personal data. Continued use of the bobu88 platform after the publication of any updated Privacy Policy constitutes your acknowledgment of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bobu88 handles your personal data, please do not hesitate to get in touch with our Data Protection team using the contact details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] — please include "Privacy Request" in the subject line of your email so that it is directed to the appropriate team member without delay.
• Live Chat: Available 24/7 directly within the bobu88 platform for immediate assistance with account and privacy matters.
• Response Time: bobu88 acknowledges all privacy-related enquiries within 5 business days and provides a substantive response within 30 calendar days.

When submitting a data rights request, please provide your registered username, the email address associated with your account, and a clear description of your request. This information allows us to verify your identity and process your request as efficiently as possible.